A customer service transformation for Scottish law firm, Gilson Gray
Gilson Gray saved time and hassle by turning to Revolve Communications to analyse their data usage and costs before switching to a tailor-made contract with a more responsive service that better met their business needs – and resulted in a cost saving of over 42%.
Gilson Gray is a full-service law firm providing all facets of legal services to businesses and the general public. Since first established in 2015, the business has expanded rapidly into the Scottish marketplace with five offices across the country. The firm is now gaining traction in England, thanks to a recent expansion in Lincoln.
Mobile communications are critical to the success of this expanding business. They rely daily on mobile data services to use Office 365, Zoom, Teams, and their dictation service as staff communicate with each other and their growing number of clients while managing multiple caseloads, some of which are highly complex and time-sensitive.
Gilson Gray approached us in 2022 with the aim of discovering where they could make cost savings on their mobile communications. As their business has grown, so have their mobile data costs and demands for responsive and reliable service. And, going into a challenging financial period for all businesses across the UK, it was vital that they reduce their costs where they could.
The business was looking for a supplier they could trust, who would get the best possible deal with the networks for them and maintain that deal over time in line with their needs and changes in the market.
Having been let down in the past by previous suppliers, customer service and trustworthiness also became key factors in why they approached Revolve Communications.
After initial meetings and discussions with the team from Gilson Gray, we developed a clear picture of their current situation. It became evident that they needed to understand more about their current usage and costs. We also worked to establish their exact needs and business goals before suggesting a solution.
Our mobile Network Contract Support service enabled us to perform an in-depth analysis of their current usage using our cutting-edge analytics technology. Here’s what we discovered.
Due to Gilson Gray’s growth, the account was no longer meeting the needs of the business. We managed to successfully transition the account to a specific tariff which works for Gilson Gray LLP all while achieving significant contract term savings.
And thanks to our partnerships with the UK’s leading networks, we were able to come back to Kevin Moran, Director of Information Technology at Gilson Gray, with a competitive and easy-to-understand proposal that reduced their mobile communication costs while increasing their level of customer service and support.
We were able to save Gilson Gray significant cost savings, a predicted 42% in total savings on their existing mobile phone contracts over the course of the first year.
We also helped the team build upon their existing capabilities, helping them to serve their clients better, thanks to our more reliable and faster service.
The team praised us for our responsiveness when called upon to answer queries or make adjustments to their service as we began to work closely together in the early stages of the relationship:
Our successful relationship with Gilson Gray is an example of a satisfied and valued customer who can look forward to reliable and responsive customer service from Revolve. Due to their great experience, Gilson Gray are now in discussions with us around Mobile Device Management, and are keen to expand their relationship with Revolve Communications.