Elevating Caltech Lift’s business communications
Securing 17 lines and providing ongoing account management for the duration of the contract.
Caltech Lifts is one of Scotland's leading independent lift companies specialising in the supply, installation and maintenance of passenger lifts, disabled access and public access lifts, goods lifts and stairlifts. Established in 1978, they are family-owned business that has over 35 years’ experience in the lift industry. Their team of engineers are all fully qualified in lift engineering and are based across Scotland to provide a fast and efficient call-out response.
Finding a business mobile supplier that fit their needs had presented a challenge in the past for Managing Director Fraser Renwick. Revolve Communications got involved at the discovery and planning stage and wanted to understand the problems Caltech Lifts had faced with their last supplier. One major challenge was a lack of communication and rolling tariffs which had led to rising costs.
Revolve Communications first conducted a review of their current situation and usage patterns with a focus on data, quality handsets and reliable signals for their offices and onsite engineers. They used real usage data to reveal the savings that could be made.
Revolve Communications secured 17 lines for Caltech Lifts as well as provided ongoing account management for the duration of the contract. Their mobiles are used across all levels of their business by management as well as engineers out on site. It was particularly important for the team to have a reliable data connection due to the nature of their work - this was built into their package.
Fraser felt Revolve Communications had helped them secure the data bundles and handsets they needed for their onsite engineers to do their job effectively. There was also a high level of personalised customer care, which contributed to the continuing success of their solution.